We assist estate agencies, principal property practitioners and individual practitioners with:
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• FFC and Registration Certificate readiness, renewal and rectification

• Firm, principal and practitioner registration issues

• Candidate property practitioner supervision frameworks

• Mandate, disclosure and record-keeping requirements

• Commission-protection and transaction-risk reviews

• Internal agency policies and compliance checklists

• Responses to regulatory queries, complaints and inspections

• Practical implementation of Property Practitioners Act obligations

We help businesses understand what information they hold, why they hold it, who can access it and what happens if it is compromised.
 
Services include:

• POPIA compliance reviews

• Privacy notices and consent wording

• Operator and confidentiality provisions

• Data-retention and destruction procedures

• Direct-marketing and communication controls

• Access, device and cybersecurity policies

• Information incident and breach-response planning

• Employee, client and third-party information safeguards

Technology can improve efficiency while quietly creating new legal, ethical and evidential risks.
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NMA develops practical controls addressing:

• Responsible workplace use of artificial intelligence

• Verification of AI-generated legal or professional content

• Confidentiality and privilege risks

• Cybersecurity and device-use responsibilities

• Automated screening and decision-making

• Vendor and third-party technology exposure

• Document integrity and version control

• Human oversight and accountability

• Technology-related incident response

A generic RMCP is not enough if it does not reflect how your business actually operates.
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NMA assists accountable institutions with:

• Risk Management and Compliance Programme reviews

• Business and client risk assessments

• Customer due diligence and enhanced due diligence procedures

• Beneficial-ownership identification and verification

• PEP, sanctions and adverse-information screening processes

• Ongoing monitoring and record-keeping controls

• Suspicious and unusual transaction escalation procedures

• Staff training and compliance implementation

• New technology, product and delivery-channel risk assessments

Marketing, cold-calling and client communication now require more than persuasive wording.
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We advise on:

• Consumer Protection Act obligations

• Direct-marketing and opt-out requirements

• Advertising and promotional claims

• Client onboarding and disclosure wording

• Cancellation, refund and complaint procedures

• Website, social-media and digital communication risks

• Regulatory changes affecting client acquisition and CRM practices

We assist firms in strengthening the structures that determine how difficult decisions are made.

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This includes:

• Governance and delegation frameworks

• Conflict-of-interest controls

• Confidentiality and information-security agreements

• Whistleblowing and internal reporting processes

• Professional conduct and ethics policies

• Independent investigations and factual assessments

• Remedial action plans

• Regulatory-change implementation

• Management and staff compliance training